:: Electric Psychedelic Pussycat Swinger's Club ::

:: Monday, February 09, 2004 ::

my consumer lashback

From: hcooling@hardwarecooling.com

Good Evening,

This email is in regards to the 2 port PCMCIA Firewire card we sold you. We wanted to know what you like and dislike about the product we sold you. If you had success or were un-successful getting the product to work we would like to hear from you.

When you reply please be sure to specify the model laptop you are using, operating system and firewire device(s) used.

Thank You in advance.

Tom
HardwareCooling.com

Hello, "Tom".

I'm actually quite happy to hear from you and your company about the firewire card [read: "lemon"] you sold me. Some quick info: I use a Dell 4100 Laptop with a Pentium 3 processor and 256 mb of ram, which is running on Windows XP.

The performance of the card has been nothing short of shotty. When transferring files between my laptop and iPod, there is consistently an error that pops up saying that the transfer was interrupted and could not be completed, when nothing was done to induce such a prompt. The result is that sometimes my files get transferred, whereas most other times it does not. I think the casinos give me better odds in Vegas, Tom. I happily took back a premium firewire card that worked due to my finding a very inexpensive card on your website, which I was referred to by a friend. Well, it's safe to say that he's no longer a friend of mine.

I guess the lesson learned here is - if it's too good to be true, it probably is. And as a law student, I probably should have known better ("caveat emptor" = let the buyer beware).

Needless to say, I am very unhappy with the quality of this product. Consequently, I take it as a reflection upon not only the quality of the products your company provides, but the quality of your company in general. This experience has influenced me not to purchase any products from Hardware Cooling in the future. Hey, like the saying goes, "you burn me once, shame on you. Burn me twice, shame on me".

Sincerely,

One unsatisfied customer

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